Refund policy

We stand behind the quality of our Luxxe White supplements and want you to be completely satisfied with your purchase. You have 14 days from the date of delivery to request a return.

Return Eligibility

To qualify for a return, products must be:

  • Unopened and sealed in their original packaging
  • In the same condition as received
  • Accompanied by proof of purchase (receipt or order confirmation)

To initiate a return, please contact us at info@luxxewhiteproducts.com with your order number and reason for return. We'll provide you with a return shipping label and detailed instructions.

Important: Items returned without prior authorization will not be accepted.d instructions.

Important: Items returned without prior authorization will not be accepted.

Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

  • Opened supplement bottles or capsules (once the safety seal is broken)
  • Products past their expiration date
  • Bundle deals or promotional packages (partial returns not accepted)
  • Gift cards
  • Items marked as final sale

Damaged or Incorrect Items

Please inspect your order immediately upon arrival. If you receive:

  • Damaged or defective products
  • Incorrect items
  • Products with broken safety seals

Contact us within 48 hours at info@luxxewhiteproducts.com with photos of the issue. We'll arrange for a replacement or full refund at no additional cost to you.

Exchanges

To exchange a product for a different variant (such as switching from Luxxe White Ultima to Luxxe White Slim), we recommend:

  1. Returning the unopened item for a refund
  2. Placing a new order for your preferred product

This ensures the fastest processing and delivery of your desired supplements.

International Returns

Philippines Orders

  • Returns must be shipped to our local facility
  • Return shipping costs are the customer's responsibility unless the item is defective

International Orders (Including EU)

  • European Union customers enjoy a 14-day cooling-off period from delivery date
  • International return shipping costs are the customer's responsibility
  • Customs duties or taxes paid are non-refundable

Refund Process

Once we receive and inspect your return:

  1. We'll email you confirmation of receipt within 2 business days
  2. If approved, refunds are processed within 10 business days
  3. Funds will be credited to your original payment method
  4. Your bank or credit card company may take an additional 3-5 business days to reflect the refund

Note: Original shipping charges are non-refundable unless the return is due to our error.

Bundle and Promotion Returns

  • Bundle deals (e.g., "Buy 3 Get 2 Free") must be returned in full
  • Partial returns from bundle purchases will be refunded at the individual product price, not the promotional price
  • Free items must be returned along with purchased items

Quality Guarantee

While we cannot accept returns on opened supplements for safety reasons, we stand behind our products' quality. If you're unsatisfied with your results after consistent use as directed, please contact our customer support team to discuss your experience.

Contact Us

For any questions about returns or to start the return process:

  • Email: info@luxxewhiteproducts.com
  • Phone: +63 036 641 2896
  • Hours: Monday-Friday (Philippine Standard Time)

We're committed to your satisfaction and will work with you to resolve any concerns about your Luxxe White products.

Last updated: January 2025

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